Refund Policy

Effective: October 9, 2026

khive cloud is sold as a plan that renews each billing period, with extra usage you can buy as credit beside it. A plan renews automatically, once a month or once a year, until you cancel, and we charge the payment method you gave at checkout through Stripe for each renewal. Extra usage is a one-time payment, charged only when you choose to buy credit.

Cancelling a plan. You can cancel at any time from Manage billing on your account page. Cancellation takes effect at the end of the billing period you have already paid for, not immediately: the plan keeps working until then, does not renew, and is not charged again.

Plan payments are final. A plan payment covers the billing period it is charged for. We do not refund a billing period that has started, or any unused part of it, when you cancel or stop using the service. The same holds for an annual plan: cancelling it ends the plan at the end of the year you paid for, with no refund of the months left. The usage a plan includes is part of the plan payment and is not refundable on its own.

All credit purchases are final. The transaction completes at the moment your payment settles, and credits are not refundable. Credit we granted you without a payment is likewise not refundable, because there was no payment to refund.

Purchased credit is valid for 500 days from the purchase. Your usage spends granted credit before purchased credit.

If you believe you were charged in error, or a charge on your statement is not one you made, write to contact@khive.ai within 30 days of the charge. We review these case by case; where we decide a refund is warranted, we issue it at our discretion to the original payment method through Stripe. This review is a courtesy, not an entitlement.

Nothing in this policy limits rights you have under applicable consumer-protection law.